Request Account Deletion

At Catcoin PoE, we value your privacy and data ownership. You have the right to request the permanent deletion of your account and all associated data.

How to Delete Your Account

Method 1: In-App Deletion (Instant)

This is the fastest way to delete your data.

Open the Catcoin PoE mobile app.
Navigate to your Profile tab.
Tap on the Delete Account option at the bottom.
Confirm your choice. Your account and data will be permanently deleted immediately.

Method 2: Email Request

If you cannot access the app, you may request deletion by email:

Write to the developer contact address shown on our official app store listing (on Google Play it is under "Developer contact" → "Email" on the app's store page).
Use the subject line: "Account Deletion Request".
Include your registered Email Address and Username.

Please send this by email, not through our public issue tracker — a deletion request contains your email address and username, and anything posted in a public issue can be read by anyone.

Please note: Manual processing via email may take up to 30 days to complete. We may ask for additional proof of ownership to protect your account.

What Happens to Your Data?

When your account is deleted, the following actions are taken:

Personal Information: Your email, username, display name, and password hash are permanently removed from our database.
Mining Data: Your mining history, balances, and session records are permanently deleted.
Social Data: Any linked social media handles and mission verifications are removed.
Referral Links: Your referral code will become invalid. Users you referred will no longer be linked to you.

Data Retention

Once the deletion process is complete, your personal information is anonymised and we do not retain it. Some anonymised, aggregated analytics data (which cannot identify you) may remain for system performance monitoring.

Two things necessarily survive deletion:

A cryptographic hash of your identity. We keep this so that a deleted account cannot simply be recreated to farm rewards. It lets us recognise a repeat signup without storing your email, username, or any other detail behind it.
Completed blockchain payouts. Any Catcoin payment already sent to you is recorded on the public Catcoin blockchain. Those records are permanent and outside our control, so we cannot delete or reverse them.

Contact Us

For questions about this process, write to the developer contact address on our official app store listing. For general, non-personal questions you may also open an issue at github.com/CatcoinCore/catcoin-poe/issues — but never post your email address, username, or other personal details in a public issue.